Version 1.0 | Effective date: 10/09/2026

These Terms govern purchases and use of CollectStories at
https://collectstories.com, including guided questionnaires, contributions to
shared stories and delivery of a personal PDF ebook. They apply to purchasers
and contributors. Please read them before purchasing or accepting an invitation
and keep a copy. Nothing in these Terms excludes rights that applicable law
does not allow us to exclude.

1 Who operates CollectStories

CollectStories is operated by the Greek sole proprietorship
registered under the name ΒΟΥΛΓΑΡΗ ΧΑΙΔΩ ΑΘΑΝΑΣΙΟΣ, trading as Intellifusion,
at Αγίας Τριάδος 29, Θήβα, 32200, Greece (Agias Triados 29, Thiva, 32200).
Greek tax identification number (ΑΦΜ): 136623880.

In these Terms, “we”, “us” and “our” mean that operator.
“Purchaser” means the individual who orders a story. “Contributor” means an
individual who answers a questionnaire, including a purchaser completing their
own story. “Contribution” means answers, photographs and associated material
submitted to a project. “Project” means the story package purchased and its
associated questionnaires and PDF.

For support, cancellations, complaints, legal notices and
privacy requests, email [email protected] or write to our address above.
CollectStories is a trading name, not a separate legal entity. The operator
identified here remains responsible for its obligations unless a lawful
transfer takes effect under Section 20.

2 Eligibility and accounts

Purchasers and contributors must be at least 18 years old
and have legal capacity to enter the relevant agreement. Direct accounts for
younger users are not available under these Terms. An adult may include
memories or photographs concerning children where the adult has the necessary
authority and the processing is lawful; this does not authorise a child to
operate an account.

Purchasers and invited contributors must create accounts.
Provide accurate account and contact details, keep credentials confidential,
and tell us promptly if you suspect unauthorised access. Use your own account;
do not pool credentials or access another person’s account. You are responsible
for activity you authorise, but are not automatically liable for every
unauthorised action or for failures attributable to us.

An invitation does not oblige anyone to participate.
Contributors may decline invitations and may leave individual questions
unanswered where the questionnaire permits. Do not impersonate others or create
accounts for them without appropriate authority.

3 The service and order formation

The initial service consists of access to a predefined
guided questionnaire, online story creation and a final PDF ebook. A purchaser
may complete the questionnaire personally or invite contributors. Shared
projects combine contributions into one story. The package description shown
before purchase specifies the number of contributors, up to four where stated,
and any other included features.

Questions are provided by CollectStories and cannot be
edited by purchasers or contributors. A purchase does not include ghostwriting,
translation, substantive rewriting, historical verification or a printed book
unless explicitly stated in a separate offer. The completed story depends on
the material participants provide.

Before placing an order, review the package, price,
contributor allowance and these Terms, and correct any input errors. Placing an
order creates a payment obligation. The contract is formed when we confirm
acceptance of the order by email and activate the paid package after successful
payment. If we cannot accept a paid order, we will inform you and return the
payment.

We provide an order confirmation and a copy of, or
attachment containing, the applicable Terms in a form you can retain.
Product-specific commitments stated before purchase and confirmed with the
order form part of the contract. A later website change does not
retrospectively alter an accepted purchase. Mandatory law takes precedence over
inconsistent wording.

4 Prices taxes and payments

Purchases are one-off. There are no subscriptions or
automatic renewals. The checkout states the transaction currency and total
payable, including applicable taxes and disclosed mandatory charges. We will
not add a fee for the originally included questionnaire access, PDF storage
period or continued account access after purchase.

Payments are processed through Stripe and supported payment
methods displayed at checkout. A currency conversion offered at checkout must
show the relevant amount before you confirm. Your bank or payment provider may
apply its own exchange rate or fees when the transaction currency differs from
your account currency. Those fees are outside our control and do not constitute
an additional CollectStories charge.

Paid access requires a successful transaction. If payment
fails, check the transaction status before trying again to avoid duplicate
charges. Contact us if money was taken but access was not activated. If you
paid twice unintentionally for the same intended purchase, email the order
references; we will investigate and refund a confirmed duplicate payment. We
may verify the request without requiring unnecessary payment-card information.

Future advertised price changes apply to future orders.
Optional services, including later PDF recreation, require a separately
disclosed price and your agreement before payment. We issue the sales
documentation required by applicable law.

5 Invitations and shared projects

After purchase, the purchaser can access the dashboard and
questionnaire. Invited contributors receive email invitations and gain access
after creating an eligible account and accepting the invitation. Invitations do
not have a routine expiry date, but cease to operate if withdrawn, the project
is cancelled or deleted, or the service lawfully ends.

The purchaser may replace an invitee only before that
invitee accepts. Once an invitation is accepted, the purchaser cannot replace
that contributor through the ordinary invitation process. Contributors decide
when to complete their questionnaires. The purchaser is responsible for
following up with them; we do not guarantee that an invitee will accept or
finish.

A shared project normally proceeds to PDF preparation only
after all participating contributors have submitted. A contributor who accepts
but never finishes can therefore delay completion indefinitely. This dependency
is part of the shared-project workflow, not a waiver of rights where delay is
caused by our failure. Contact support about deletion, access problems or
exceptional circumstances; a reduced-participant story is not automatically
included or guaranteed.

Do not use invitations for unsolicited marketing, harassment
or bulk messaging. Supply an email address only where you have a legitimate
reason to invite its holder. Participation is voluntary, and the purchaser
cannot require a contributor to disclose information they do not wish to share.

6 Visibility submission and completion

Before submission, contributors can review and edit their
own answers. The purchaser cannot see another contributor’s draft answers.
Immediately after a contributor submits, their submitted answers become visible
to the purchaser even if other contributors have not finished. Each contributor
can see their own answers, but cannot access other contributors’ answers or the
purchaser’s final PDF through their contributor account.

Before accepting and contributing, each contributor is
informed that their submitted material will be disclosed to the purchaser,
included in a combined story where applicable, and processed to prepare a PDF
which the purchaser can download, privately share and print. Accepting an
invitation and these Terms gives the contractual permissions described here; it
does not replace any separate consent required by data protection law.

The final submission screen warns that ordinary editing will
no longer be available. Check the material carefully before confirming. In a
single-person project, that submission triggers PDF preparation. In a shared
project, preparation begins once all required submissions have been received.

Final submission ends routine self-service editing. It does
not remove statutory rights to rectification, erasure, restriction or remedies
for defective delivery. Contact support if material is unlawful, contains an
error requiring correction, or raises a privacy concern. The purchaser may
report an answer but cannot unilaterally rewrite another contributor’s original
material without appropriate authority.

7 Photographs and technical requirements

The service accepts text and photographs in the formats
supported by the upload interface. A functioning internet connection, an
up-to-date supported web browser, an email account and a PDF reader are needed.
Downloads and printing require suitable local software and equipment. Any
specific compatibility requirements or material technical restrictions will be
disclosed before purchase where relevant.

No unlimited file-size or storage promise is made. Very
large photographs can exceed server processing capacity or time out. If an
upload fails, reduce its size or contact support. A timeout does not by itself
confirm that a file was saved. We may apply reasonable security and technical
upload restrictions, explain material restrictions and assist with affected
purchased projects without depriving you of the agreed service.

Keep copies of original photographs and other irreplaceable
material. We maintain nightly server backups as an operational safeguard, but
do not promise that every edit can be recovered or that backup recovery is
instantaneous. This advice does not exclude our responsibility for reasonable
security, contractual performance or loss for which we are legally responsible.

8 PDF production and delivery

We use Microsoft Copilot Chat under an Intellifusion
business account to assist in organising and formatting submitted text and
photographs into the final PDF. The service is not intended to rewrite,
translate or summarise your answers, invent memories or train AI models using
your stories. The CollectStories team reviews the PDF before delivery. See the
Privacy Policy for the processing arrangements and your rights.

The PDF will normally be prepared and made available within
3 to 7 calendar days after the required final submission or submissions. Seven
calendar days is the stated delivery period for an ordinarily complete and
technically usable project. If a specific input or technical issue affects this
period, we will explain the issue and proposed resolution promptly. A revised
deadline requires your agreement and does not remove remedies for delay.

We notify the purchaser by email when the PDF is available
through their account or provide another secure delivery method. Tell us
promptly if the PDF cannot be accessed, is corrupted, omits submitted material
or materially departs from the purchased description. We will correct our
production errors or reprocess a defective file without an additional charge,
subject to Section 11.

You remain responsible for the truth and accuracy of
memories and for errors in material you supply. Our review does not
authenticate historical events, identify every factual error or provide legal,
medical or other professional advice. These limitations do not excuse changes,
omissions or defects introduced by our production process.

9 Access storage and PDF recreation

Accounts and questionnaire material remain accessible on an
indefinite basis without a recurring access fee, subject to requested deletion,
justified suspension and lawful service closure under these Terms. “Indefinite”
means no routine contractual expiry; it is not a guarantee that the website
will operate perpetually. These provisions do not reduce any stronger
commitment made when you purchased.

We store the original final PDF for three years from its
initial delivery, subject to lawful deletion requests and Section 18. Download
and retain your own copy. We will notify the purchaser before routine expiry of
the hosted PDF so there is a reasonable opportunity to download it. Expiry of
PDF hosting does not by itself erase the retained questionnaire answers or
close the account.

After the three-year period, the purchaser may request
recreation by email from lawfully retained answers and available photographs.
Recreation is a separate optional service with a fee disclosed and agreed
before work starts. It depends on the necessary material still being held and
technically usable. A recreated file may have a different layout and is not
guaranteed to reproduce the original PDF exactly. We will not reintroduce
material which has been erased or is no longer authorised for use.

We do not charge a recreation fee to correct our defect,
fulfil an outstanding original obligation, or provide a data-protection
response which must legally be free. Continued storage is subject to the
purposes and retention practices explained in the Privacy Policy, including
appropriate review of whether personal data is still needed.

10 Cancellation withdrawal and goodwill refunds

If applicable consumer law gives you a withdrawal right, you
may exercise it without giving a reason. For EU and UK consumers purchasing the
initial online service and PDF package, we provide a full-refund cancellation
period of 14 calendar days from contract formation. We do not remove that right
merely because dashboard access begins, a questionnaire is opened or a PDF is
delivered during that period. Any longer mandatory period remains available.

To withdraw, email [email protected] or send a clear
written statement to our address identifying the purchase and your decision to
cancel. You may use the form in Appendix A, but it is not compulsory. Sending
the notice before the applicable period expires is sufficient. Do not send full
card details. We may request proportionate information to identify the order.

For this initial package, cancellation under the preceding
14-day policy results in a full refund without a deduction for early access. We
refund without undue delay and no later than 14 calendar days after receiving
your withdrawal notice, using the original payment method unless you expressly
agree otherwise, without a refund fee. A bank’s posting time may differ from
the date we initiate the refund.

We also offer all purchasers a goodwill full refund when
they notify us within 48 hours of ordering and no participant has started
answering a questionnaire. Dashboard access alone does not count as answering.
Where an applicable 14-day right provides greater protection, the 48-hour
condition does not restrict it. Other voluntary refund requests are considered
individually; this discretion does not apply to legally required refunds or
remedies.

Cancellation ends the paid project entitlement and stops
outstanding invitations and production. We address project data according to
the Privacy Policy and applicable law, including notifying affected
contributors where appropriate. Cancellation does not authorise us to delete
unrelated purchases or ignore a participant’s data rights. Copies already
downloaded cannot be remotely recalled; cancellation does not permit resale or
other commercial exploitation.

Duplicate-charge refunds and defect remedies are separate
from change-of-mind cancellation. Later optional products or services will
carry clearly disclosed cancellation information before purchase. We will not
silently apply an immediate-supply waiver or a personalised-goods exception to
this initial package.

11 Defects delays and statutory remedies

The supplied service and PDF must meet the agreed
description and applicable requirements of conformity. We provide the
maintenance and updates required by applicable law to keep the purchased
digital service conforming during the relevant supply period. We do not
contract out of statutory guarantees by describing the service as available
online.

Contact us with the order reference and a description of the
problem. We will investigate and, where appropriate, restore access, correct
the PDF or provide a conforming replacement free of charge within a reasonable
time and without significant inconvenience. We may ask for information
reasonably needed to diagnose the issue, but do not impose a reporting deadline
that shortens your statutory rights.

Where correction is impossible, unsuccessful, refused,
causes significant inconvenience or is not completed in a reasonable time,
applicable law may entitle you to a price reduction, termination and refund, or
other remedies. Similar rights may apply to non-delivery. No clause requires
endless repair attempts or limits all remedies to receipt of a replacement PDF.

An invitee’s voluntary failure to participate is different
from a failure of our service. That distinction does not affect withdrawal
rights, the goodwill policy or remedies for our own non-performance.

12 Ownership and permissions to process contributions

Contributors retain any copyright and other rights they hold
in their original contributions. Submitting material does not transfer
ownership to CollectStories or to the purchaser. Contributors must own the
relevant rights or have the permissions needed to submit photographs and text
and authorise the uses described here.

Each contributor grants us a non-exclusive permission to
store, reproduce, technically adapt, format and compile their contribution, to
disclose submitted answers to the purchaser, and to deliver and host the
resulting story for the project. This includes necessary processing by
contracted hosting and production providers, including the Microsoft service
described in Section 8. The permission is limited to operating the requested
service and lasts only as needed for authorised processing and applicable lawful
retention.

Each contributor also permits the purchaser to keep the
completed story and use that contribution as part of it for personal,
non-commercial reading, downloading, printing and private sharing with family
and friends. Recipients must respect contributors’ privacy and rights. The
permission is subject to applicable law and does not waive privacy,
personality, moral or data-protection rights.

We do not use stories or photographs for advertising, public
examples or AI training. A future optional public use would require a
separately defined arrangement and any necessary permissions; it cannot be
introduced through a general Terms update.

The purchaser receives a personal, non-commercial licence to
the CollectStories elements embodied in the completed PDF. Commercial
publication, resale, licensing for profit, advertising use or public
distribution of that product requires separate written authorisation and the
necessary contributor permissions. These restrictions do not prevent
contributors from independently reusing their own original material outside the
CollectStories product.

13 CollectStories intellectual property and acceptable use

Our branding, original question sets, templates, software
and website materials remain owned by us or their respective licensors. Your
purchase permits their use within the purchased service and completed personal
story. It does not authorise copying the platform, extracting and reselling
question sets, removing proprietary notices or presenting our branding as your
own. Copyright protects only material eligible for protection; these Terms do
not claim ownership over ideas or others’ original memories.

Do not scrape the service or bulk-extract private content;
bypass access controls or upload protections; access another person’s project
without permission; share pooled credentials; introduce malware; interfere with
availability; impersonate another person; or use the service to infringe
copyright or disclose personal information unlawfully. Do not reverse engineer
software except to the extent a restriction is prohibited by applicable law.

Contributions must not include unlawful threats, targeted
harassment, exploitation or abuse, defamatory material or other unlawful
content. Do not upload unnecessary financial credentials, identity documents or
highly sensitive personal information. Material concerning health, religion or
other sensitive subjects requires particular care and any legal permissions
applicable to its processing. Predefined questions do not make every possible
answer lawful.

14 Reports moderation and suspension

Purchasers, contributors and affected third parties can
report content, copyright or privacy concerns to [email protected].
Identify the project or material where possible, explain the concern and
provide contact details sufficient for a response. We assess reports fairly and
do not automatically accept an allegation as proof. We may request relevant
information or notify affected participants where lawful and appropriate.

We may restrict a specific feature, remove unlawful material
or suspend an account where reasonably necessary to protect security, comply
with law or address a serious or repeated breach. We normally explain the
action and give a reasonable opportunity to respond or remedy the issue.
Immediate action may be necessary for an urgent security threat, illegal
content or a binding legal requirement.

Measures will be proportionate to the issue. Where
practicable and lawful, we allow export of unaffected authorised material.
Contact support to request review of a decision. We do not retain payment for
an undelivered service merely by alleging a breach; payment consequences remain
subject to the circumstances and mandatory consumer law.

15 Account closure and personal data requests

Closing an account is not necessarily a request to erase
every contribution previously included in a shared project. You can specify
whether you want account closure, erasure of a contribution, or both. We may
retain limited transaction records or other information where required by law,
as explained in the Privacy Policy.

We assess erasure requests under applicable data-protection
law. Where erasure is required, we remove the relevant contribution from active
answers and copies we control, including a hosted PDF containing it. We may
redact or replace that PDF, or delete it if necessary. Removal of one
contribution does not automatically require removal of everyone else’s
material, but can affect the combined story and future recreation. We may
notify the purchaser without disclosing unnecessary information about the requester.

A previously delivered PDF may remain after ordinary account
closure only where continued retention has a lawful basis. These Terms do not
guarantee preservation of an unchanged PDF following a valid erasure request.
Legally justified restricted retention, for example for legal claims, is
assessed separately and does not automatically justify continued availability
to the purchaser.

We cannot remotely erase downloaded PDFs or printed copies
held by purchasers or recipients. That technical limitation does not relieve us
of obligations relating to copies we control or any legally required recipient
notifications. Backup, Microsoft-held and other provider copies are handled
through the applicable retention and deletion processes; we do not promise
immediate deletion from every backup regardless of its lifecycle.

The Privacy Policy explains data purposes, legal bases,
recipients, international transfers, retention and rights. Acknowledging that
policy is not blanket consent to all processing. Nothing in these Terms
overrides data-protection rights or the right to complain to a competent
supervisory authority.

16 Optional printed books

Printed books are not included in the initial digital
package and are not offered for purchase under these Terms alone. If
introduced, printing will require a separate order after PDF delivery. Before
accepting payment, we will disclose the seller, specifications, approved
content, total price, taxes, shipping scope and charges, delivery estimate,
cancellation information and defect remedies.

Any external printer receives only the material and delivery
information needed for the authorised order under appropriate arrangements.
Purchasers must have the permissions required for printing. No printing order
will be assumed from purchase of a PDF. Any exception for genuinely
personalised goods will be explained before purchase and will not remove
remedies for faulty or non-conforming goods.

17 Responsibility and limits

We are responsible for supplying the agreed service with
reasonable care and skill and for losses for which applicable law makes us
responsible. We do not guarantee uninterrupted access, that every user
statement is true, or that invitees will participate. Temporary maintenance or
an external outage does not automatically excuse a failure to provide the
purchased service.

To the extent permitted by law, we are not liable for
business profits or commercial losses arising from use of this consumer
service, or for losses which were not reasonably foreseeable when the contract
was made. These provisions do not exclude foreseeable personal loss or
responsibility imposed by mandatory law. We do not apply a blanket monetary cap
equal to the purchase price.

Nothing excludes or limits liability for fraud, wilful
misconduct, gross negligence, death or personal injury where liability cannot
lawfully be limited, breach of mandatory consumer obligations, or any
data-protection liability that cannot lawfully be limited. No general exclusion
of responsibility for lost data applies. Statutory remedies and legally
recoverable compensation remain available.

If an event beyond our reasonable control affects
performance, we will inform affected users and take reasonable steps to reduce
disruption. We will not rely on that event to retain payment indefinitely for
an undelivered service or override cancellation, conformity or compensation
rights which applicable law preserves.

18 Planned permanent closure

For a voluntary planned permanent shutdown, we will give
affected users at least 90 calendar days’ advance notice by email and a
prominent account or website notice. We will stop accepting orders that cannot
be fulfilled and provide a reasonable download and export opportunity during
that period, including for retained questionnaire material and photographs
where available and lawfully accessible.

We will refund paid purchases we cannot deliver. We will
assess applicable remedies where closure ends promised PDF hosting or other
paid entitlements early. Notice alone does not extinguish accrued obligations,
validate a breach of a stronger purchase commitment or remove mandatory rights.

An unexpected closure required by law, an urgent security
event or circumstances preventing continued operation may not permit 90 days’
notice. We will give as much notice and assistance as reasonably possible,
address outstanding purchases and preserve applicable remedies. Personal
information will be deleted or lawfully retained as explained in the closure
notice and Privacy Policy.

19 Complaints and dispute resolution

Please contact [email protected] first with your order
reference, the issue and the outcome sought so we can attempt a practical
resolution. You are not required to complete this process before taking urgent
action or exercising statutory rights, and it does not suspend legal time
limits automatically.

If a complaint remains unresolved, mediation or an
appropriate consumer dispute body may be available. Greek consumers may contact
the Hellenic Consumer Ombudsman at https://www.synigoroskatanaloti.gr, subject
to its jurisdiction and eligibility requirements. Cross-border consumers may
seek assistance through their relevant European Consumer Centre or another
competent local body. We do not represent that we belong to a particular
dispute scheme or that every body can hear every case.

There is no mandatory private arbitration clause or waiver
of individual statutory remedies in these Terms. Participation in mediation or
another voluntary process requires the agreement or legal conditions applicable
to that process.

20 Governing law changes and transfers

These Terms are governed by Greek law. If you are a consumer
habitually resident elsewhere, this choice does not deprive you of mandatory
protections that apply under the law governing your consumer relationship.
Disputes may be brought before courts with jurisdiction under applicable law;
we do not require every consumer to litigate exclusively in Greece where
consumer jurisdiction rules provide otherwise.

We may update these Terms for new orders or to reflect
lawful changes in the service. We identify the effective date and give
appropriate notice of material changes affecting existing users. We will not
retrospectively remove purchased entitlements, broaden content permissions,
impose new storage charges or reduce mandatory rights merely because you
continue to hold an account. Where applicable law requires consent, a valid
reason, advance notice or a right to terminate, we will comply with those
requirements.

A future separate CollectStories entity does not
automatically replace the current operator. Any transfer must be lawful,
appropriately notified and must not diminish your rights or guarantees. Any
required consent and personal-data transparency will be obtained or provided.
Until a lawful transfer takes effect, the operator identified in Section 1
remains responsible.

If a provision is unenforceable, the remaining provisions
continue where legally possible; we will not treat severability as permission
to replace an unfair clause with another unfair restriction. Failure to enforce
a right immediately is not automatically a waiver. These Terms do not exclude
binding pre-contract information or promises, fraud liability, or mandatory
rights of third parties.

Appendix A Withdrawal form

Use this form only if you wish to withdraw. A clear email or
letter is also sufficient.

To: [email protected].

I hereby give notice that I withdraw from my contract for
the supply of the following service or digital content:

Service or package:
______________________________________________

Order reference:
_________________________________________________

Ordered on:
_____________________________________________________

Consumer name:
__________________________________________________

Consumer address:
_______________________________________________

Account email:
___________________________________________________

Date:
___________________________________________________________

Signature, only if submitted on paper:
______________________________